Dear Customers, due to the Eid Holidays you might experience some delay in receiving products ordered between 10th May and 18th May. We will do our best to deliver your orders at the earliest; our apologizes for any inconvenience caused.

Return Policy

Home > Return Policy

  1. 1. Products are returnable within the applicable return window if you’ve received them in a physically damaged condition, or if the product has parts or accessories missing, or the productis defective, or is different from their description on the product detail page on Souqmazoon.com
  2. 2. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  3. 3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Souqmazoon shall not be liable in any manner for any misuse or usage of such information.
  4. 4. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  5. 5. Products marked as "non-returnable" on the product detail page cannot be returned.
  6. 6. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Note :- If you've received a non-returnable product in a damaged/defective condition, you can contact us within 3 working days from the delivery of the product.

Categories with associated return window and exceptions, if any:

Food, Grocery & Related Perishable Item

Category Return Policy
Food

Non-Returnable

This item is non-returnable due to consumable nature of the product. However, in the unlikely event of Expired, damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Grocery items

Non-Returnable

This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of Expired, damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund

Clothing and Accessories

Category Return Policy
Clothing, Shoes and Accessories

15 Day Returns & Exchange

This item is eligible for return within 15 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/ Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions.

However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Jewellery

Category Return Policy
Precious Jewellery, Fashion/Imitation Jewellery

15 Days /Refund

This item is eligible for return within 15 days of delivery. You can avail, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Beauty, Cosmetics & Health

Category Return Policy
Beauty

Non-Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refundas applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Shaving and Hair Removal

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Health and Personal Care: Grooming (Fragrance, Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products

Non-Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Health and Personal Care: Heart Rate Monitors, Health Monitors, Scales, Miscellaneous Health and Wellness Appliances; Sports Nutrition; Contact Lens & Eye Care Products

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 15 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Health and Personal Care: Grooming (Fragrance, Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products

Non-Returnable

This item is non-returnable due to hygiene and consumable nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

You can also return the product within 15 days of delivery for a full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Personal Care Appliances: Oral Care Products and Appliances

Non-Returnable

This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Occupational Health & Safety Products

15 Days /Refund

Handicrafts

Category Return Policy
Luggage and Handbags

15 Days /Refund

This item is eligible for return within 15 days of delivery. You can, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/.

Handbags and Luggage

Category Return Policy
Luggage and Handbags

15 Days /Refund

This item is eligible for return within 15 days of delivery. You can avail Return, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a refund.

Gaming Services

Category Return Policy
Video Games (Accessories and Games)

15 days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Gaming Consoles

15 Days only

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing the refund.

Mobiles, Computers

Category Return Policy
Mobiles (new and Renewed)

15 Days

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

  • For device-related issues in:
    • Apple iPhones: please contact Apple Customer Service
    • For Android smartphones, our Returns Centre will prompt you to download the authorized app to diagnose issues with a defective smartphone.

We'll provide a resolution on the basis of the diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for a successful return pick-up.

Mobile Accessories (new and Renewed)

15 Days Returnable

This item is eligible for Return /refund, within 15 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

15Days only: Power Banks (new and certified refurbished).

Non-Returnable: Screen guards, screen protectors and tempered glasses.

Mobile Digital Recharges

Non-Returnable

This item is non-returnable due to technical reasons of the product.

However, in the unlikely event of damaged, defective or different digital coupon delivered to you, we will provide a full refund or as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Tablets (new and Renewed), Laptops (new and Renewed), Work Space and Gadget Accessories

15 Days

This item is eligible for return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink

15 Days

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

Kitchen

Category Return Policy
Kitchen (new & Renewed)

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

15 Days

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing.

Home Care

Category Return Policy
Floor Washing, Dish Washing, Bathroom Cleaners, Glass Cleaners, Toilet Paper Rolls, Cleaning

Non-Returnable

This item is non-returnable due to hygiene and personal care nature of the product.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/.

Home Furnishing

Category Return Policy
Home Furnishing, Bedroom Linen, Garden & Outdoors, Home Storage, Indoor Lighting, Home Improvement, Sewing & Craft Supplies, Home Décor

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Books and Pens

Category Return Policy
Holy Quran, Other Books, Notebooks, Pens

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.

Toys

Category Return Policy
Toy Games, Kids Toys, Educational Toys

15 Days Returnable

This item is eligible for Return, within 15 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 15 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund.